Support: DealBook® Mobile Support

Q. I am receiving the "Login Error - Username/password incorrect."

A. Please be sure you have logged off all other connections (i.e. PC connections with DealBook® 360 or DealBook® WEB). Also, check to make sure you have selected the proper system selection (Demo or Live).

If you continue to receive this message after logging off all your other connections, you can reset your device (usually with a small reset button is located on the back of your device) and re-establish your Internet connection. This will clear any conflicting connections on your device.

Q. My mobile device disconnects approximately every ten minutes.

A.This issue may occur on a number of networks and is generally due to a poor signal or low battery. A poor Internet connection or low connection speed may cause DealBook® Mobile to disconnect periodically.

Q. After I log into the DealBook® Mobile application, the splash screen appears to freeze.

A. It may take two to five minutes to log into the application. This is mostly related to the strength of your connection.

Q. I have logged off all my connections on my desktop computer, but I am still getting the "Login Error -Username/password incorrect" popup screen.

A. Reset your device (usually a small reset button is located on the back of the device) and re-establish your Internet connection. This will clear any conflicting connections on your device.

Q. When I attempt to log into DealBook® Mobile, I receive an error message such as, “Login Error - Remote Computer Error.”

A. This means that the account you are trying to log into is currently logged in at another location. You will need to disconnect your account before logging into DealBook® Mobile.